Privacy Policy

Introduction

RB-Horeca B.V. (“RB-Horeca”, “we”, “us”) is committed to protecting your personal data. This policy explains what we collect, why we collect it, how we use it, and what rights you have. It applies to our websites and to interactions with our brands and concepts.

1. Who we are

Controller: RB-Horeca B.V.
Address: Korte Leidsedwarsstraat 91-2, 1017 PX Amsterdam
Chamber of Commerce: KVK 80056121
Email: info@rb-horeca.com

2. Personal data we collect

• Contact details: name, email address, phone number.
• Booking data: reservation details for our venues or events.
• Payment data: billing details and transaction references when applicable.
• Website and device data: IP address, browser, device type, pages viewed, cookies and similar technologies.
• Communication data: messages you send via forms, email, or chat.
• Marketing preferences: your opt-in or opt-out choices.

3. Purposes of processing

• Provide our services, process bookings, and communicate with you.
• Respond to questions and provide customer support.
• Send updates and offers when you have given consent.
• Improve our websites, services, and guest experience.
• Comply with legal and regulatory obligations.

4. Legal bases

• Contract: processing needed to perform a contract or handle your request.
• Legitimate interests: service improvement, security, basic communications.
• Legal obligation: record keeping and tax rules.
• Consent: marketing emails and non-essential cookies. You can withdraw consent at any time.

5. Sharing your data

We share data only when necessary with carefully selected processors, such as IT hosting, booking platforms, payment providers, and marketing tools. When required by law, we may share data with authorities. All processors are bound by data processing agreements that meet GDPR requirements.

6. International transfers

If data is transferred outside the European Economic Area, we use appropriate safeguards, such as EU Standard Contractual Clauses or an adequacy decision.

7. Retention

We keep personal data only as long as needed for the purpose it was collected, and as required by law. After the retention period, data is deleted or anonymized.

8. Security

We apply technical and organizational measures to protect data against loss, misuse, and unauthorized access.

9. Cookies and analytics

Our websites use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can manage cookies in your browser settings.

10. Your rights

• Access your personal data and receive a copy.
• Correct inaccurate or incomplete data.
• Request deletion where applicable.
• Object to or restrict processing in certain cases.
• Data portability for data you provided to us.
• Withdraw consent for marketing or cookies at any time.

To exercise your rights, contact us at info@rb-horeca.com. You also have the right to lodge a complaint with your local supervisory authority.

11. Minors

Our services are not directed at children under 16. We do not knowingly collect data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is published on this page and shows the effective date.

Contact

RB-Horeca B.V., info@rb-horeca.com
Address: Korte Leidsedwarsstraat 91-2, 1017 PX Amsterdam (The Netherlands)